Support

Help with Studio AI, published by Better Life With Apps. If your question is not answered here, write to us — the address is at the bottom of the page.

Getting started

Studio AI takes a photo of something you already sell and returns studio shots, lifestyle scenes and clean cutouts of it, so a listing does not have to wait for a photographer.

Photograph the product on any clean surface, in even light.
Choose the category it belongs to and the kind of shot you need.
Pick a scene, or remove the background instead.
Compare each result against the real product before you publish it.

There is no signup step. An account is created for you when you install the app, so you can start straight away.

Common questions

Is the result a photo of my product?

No. The model redraws every pixel, so a result is a generated image of your product rather than a photograph of it, and it can differ from the item a buyer receives.

Will the logo and the label text be right?

Often not. Logos, label text, ingredient lists and small print are the first things to go wrong. Read every word on the packaging in each result before anyone else sees it.

Can I use these images in a shop listing or an advert?

You keep the rights to what you upload and to what the app generates from it. Whether a generated image is allowed in a particular listing or advert is a matter of the marketplace’s rules and your local advertising law, and some require an actual photograph of the goods, so check before you publish.

Subscriptions, cancelling and refunds

Where you are billed. Paid plans are sold and billed by the Apple App Store or Google Play, not by us. The price and the renewal terms are shown on the purchase screen before you buy.
Cancelling. On iOS: Settings → your Apple Account → Subscriptions. On Android: Play Store → Payments and subscriptions → Subscriptions. Cancelling stops the next renewal; you keep the plan until the period you paid for ends.
Refunds. Ask the store. We do not hold your payment method and cannot refund you directly. We never see or store your card number.
Restoring a purchase. If you have paid but the app does not show the plan, use the restore option on the purchase screen while signed in to the same store account you bought with.

When a generation fails or looks wrong

Check your connection and try again — generation runs on our servers, so the app needs to reach them.
Give the model more to work on: a sharper, better-lit photo, or a more specific description.
Generate again. Output is probabilistic, so a second attempt with the same input can give a noticeably better result.
Results are not guaranteed to be accurate. Product images are produced by an AI image model that redraws every pixel. A result is a generated image of your product, not a photograph of it, and it can differ from the item a customer receives. Logos, label text, ingredient lists and small print are frequently wrong. Compare every image with the real product before using it in a listing or an advert, and do not use a generated image where a marketplace or the law requires an actual photograph of the goods.

Account and data

There is no signup. We do not ask for your name, and there is no password to lose; an email address is only ever optional, in the feedback form, if you want a reply. Your account is created anonymously from your installation of the app.
Deleting your account. Write to privacy@blwapps.com. The deletion page explains what to include, what is removed and what is kept.
Your privacy rights. Access, correction, erasure, restriction, portability and objection — write to privacy@blwapps.com. The Privacy Policy has the detail.
Where your data is. On our own servers at Hetzner in Helsinki, Finland, inside the EU.

Contact

Write to support@blwapps.com. To get a useful answer faster, include:

your device and its operating system version;
the app version, from the app's settings screen;
what you expected to happen and what happened instead, with a screenshot if you can.

For privacy and deletion requests, write to privacy@blwapps.com instead.

Legal

The Privacy Policy and the Terms of Use apply to your use of Studio AI.